Privacy Policy
Last updated: March 12, 2026
Kivoro AI ("we," "us," or "our") operates kivoroai.com and the services described on this site. This Privacy Policy explains how we collect, use, and protect your information when you use our website or services.
1. Information We Collect
We collect information you provide directly to us, including:
- Name, business name, email address, and phone number when you fill out a contact or service agreement form
- Payment information processed securely through Stripe (we do not store card numbers)
- Digital signatures collected when you sign a service agreement
- Call recordings and transcripts generated by our AI receptionist service on your behalf
We also collect certain information automatically when you visit our site, such as your IP address, browser type, and pages visited, through standard web analytics tools.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our AI receptionist and lead generation services
- Process payments and send billing-related communications
- Respond to your inquiries and provide customer support
- Send service-related notifications (e.g., verification codes, agreement confirmations)
- Analyze usage to improve site performance and user experience
We do not sell your personal information to third parties.
3. Third-Party Services
We use the following third-party services that may process your data:
- Stripe — payment processing
- Vapi — AI voice call infrastructure
- n8n — workflow automation
- Google Analytics / Umami — website analytics
Each third-party service has its own privacy policy governing how it handles data.
4. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Service agreement records are retained for a minimum of 3 years. You may request deletion of your data by contacting us at the address below.
5. Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal information. To exercise these rights, contact us at [email protected].
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us:
